Responsible Gaming at hibj — Play Smart, Stay in Control

At hibj, responsible gaming is not a box to tick — it is a core part of how we operate. We believe that every member who chooses to play on our platform should be able to do so freely, safely, and within their personal limits. Gaming at hibj is designed to be fun, but we recognise that for some people, gambling can become a problem. When that happens, hibj wants to be part of the solution, not the problem.

We provide a suite of practical tools directly within every hibj member account to support responsible play. These tools are available at all times and can be activated immediately via your account settings or by contacting the hibj support team. In addition to the tools available to members, hibj operates internal responsible gaming monitoring systems designed to identify patterns of play that may suggest a member is experiencing difficulties. Where such patterns are detected, hibj may proactively reach out to offer support.

Tools Available to Every hibj Member

Responsible Gaming Tools — How They Work

Recognising the Signs of Problem Gambling

Gambling problems can develop gradually and are not always easy to notice in yourself. The following are common warning signs that gambling may be having a negative impact on your life or the lives of those around you. If you recognise one or more of these signs in yourself, we encourage you to take action now — use the hibj self-exclusion or time-out tools, or reach out to the hibj support team for help.

• Gambling with money that was set aside for essential expenses such as rent, food, or bills.
• Feeling restless or irritable when you try to reduce the amount of time or money you spend on gambling.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family or friends about how much time or money you spend on gambling.
• Borrowing money, selling possessions, or taking loans to fund gambling activity.
• Neglecting work, family, social, or other responsibilities because of time spent gambling.
• Gambling as a way to escape from stress, anxiety, personal problems, or difficult emotions.
• Being unable to stop or significantly reduce gambling even when you want to or have decided to.

Tips for Playing Safely at hibj

The most important thing to remember is that gambling at hibj should always be entertainment — something you do for fun, not as a strategy to make money or solve financial problems. Before you start a gaming session, decide in advance how much money and how much time you are comfortable spending. Treat that pre-set amount as the cost of the entertainment experience, in the same way you might budget for a cinema visit or a restaurant meal. Never exceed those limits.

Never gamble while under the influence of alcohol or when you are feeling emotionally low, stressed, or anxious. These states impair judgement and make it more difficult to make rational decisions about when to stop. Avoid using gambling as a way to escape from day-to-day problems — if you find yourself turning to gambling for comfort, that is a signal that it may be time to take a break. The hibj time-out and self-exclusion tools are there for exactly these moments.

Take regular breaks during your gaming sessions — even a short break of a few minutes can help you reassess how you are feeling and whether you want to continue. Keep gambling in perspective: it is one small part of a healthy, balanced leisure routine, not the centre of it. Maintain other hobbies, social connections, and recreational activities alongside your gaming activity. If you ever feel that gambling is beginning to occupy a disproportionate part of your life, use the hibj tools or contact support immediately.

Age Verification and Under-Age Protection

hibj is a 21+ platform. Protecting minors from accessing gambling services is one of hibj's most fundamental responsibilities. Every new member account is subject to age verification as part of the KYC process. Members are required to provide proof of age via a valid National Identity Card (NID) or other acceptable government-issued identity document. hibj will not activate full account functionality for any member until age verification has been satisfactorily completed.

If you share a home device — such as a family phone or tablet — with a person under the age of 21, please ensure that your hibj account credentials are not accessible to that person. Use your device's built-in screen-time or parental control features to restrict access to the hibj platform. If you have concerns that a minor may have accessed your account, contact hibj support immediately. We take all such reports seriously and will investigate without delay.

Getting Help — You Are Not Alone

If you feel that gambling is no longer fun and has become a source of stress, financial pressure, or personal harm, please reach out for help right away. The hibj support team is available 24/7 and can assist you in activating any of the responsible gaming tools available on your account — including immediate account locks, time-outs, and self-exclusion for periods of 3 months, 6 months, 12 months, or permanent exclusion. You do not need to explain or justify yourself to use these tools — simply contact support and the restriction will be applied immediately.

Gaming at hibj should always fit comfortably within your life — your budget, your time, and your overall wellbeing. When it stops fitting, hibj is here to help you step back. There is no embarrassment in recognising that you need a break, and there is no penalty for requesting one. Every hibj member who reaches out for responsible gaming support will be treated with respect, confidentiality, and care. Take care of yourself first — the games will always be here when you are ready to return, on your own terms and within your own limits.